A sophisticated phone scam is leaving Rogers customers responsible for thousands of dollars in fraudulent charges. Scammers pose as Rogers employees, calling victims with offers for discounted phone plans and a “free” iPad. The fraudsters then use the victim’s details to sign them up for a legitimate two-year iPad financing and data plan.
Once the iPad arrives at the victim’s home, the scammers call back, posing as Rogers’ activation department. They claim a billing error occurred and that the victim will face extra charges unless they return the device. The scammers provide a fraudulent shipping label, directing the iPad to a residential address or vacant home instead of Rogers.
Victims are left without the device but are still responsible for the $2,300 financing agreement. Despite the fraud, Rogers has refused to fully reverse the hardware charges, offering victims only a $50 goodwill credit while canceling the data plan fees.
The Canadian Anti-Fraud Centre has been tracking these types of scams since 2022.